Shipping & returns
What are my shipping options?
We do not ship on Saturday, Sunday, or recognized Holidays. Our Standard shipping is first class or priority mail 3-5 business days with USPS or UPS. For Express delivery place the order before 12 AM, East Coast time. For some locations USPS or UPS don't guarantee the next day delivery, will be the second day delivery. For Express delivery on Monday, place the order Friday morning. Please make sure that your address is correct and complete. Please put in the special instruction box the time when you would like the shipment to arrive. The company will not be responsible for lost or stolen packages, damage to the product during delivery, or USPS or UPS delays.
INTERNATIONAL SHIPPING
The shipping to Canada and Mexico will take between 7-21 days. We are not responsible for the custom delays.
How will my shipping charges be calculated?
Shipping charges are value-based rates . We ship all in-stock items immediately after receiving your order. A $3 handling charge will be applied for each order. When you add a product in your shipping cart, you will see the estimated shipping cost by the shopping cart
How will I know when my order has been shipped?
Once your order has shipped, you will receive a Shipping Confirmation email with a link to track your order. By following this link, you can see what method of shipment was used and where your package is located.
How can I track my shipment?
If UPS or FedEx is used to ship your order, an email will be sent with a tracking number and a link to track your package. This tracking number can also be entered manually at one of the following web addresses:
UPS: www.ups.com/tracking/tracking.html.
FedEx: www.fedex.com/us/tracking/
If the US Postal Service is used, you will receive a delivery cofirmation number which can be used to confirm the delivery of your shipment.
USPS: http://www.usps.com/shipping/trackandconfirm.htm
Do you ship overseas?
Yes! The shipping to Canada and Mexico will take between 7-21 days
What is your return policy?
If you are not completely satisfied with your purchase, simply return it for a no-hassle refund or replacement (Shipping charges are not refundable). Returns are subject to a 20% restocking fee. Correctly personalized items cannot be returned. Returned items must be received in their original packaging and in perfect condition ,with a delivery confirmation, within 7days after receiving your order
If you want to exchange them , send to us the merchandises, with a $5 check (make the check payable to 1 Hour Tees.) to cover partial the S&H ,and a note with what color would you like to exchange with. Don't forget to add a delivery confirmation on the package.
Orders that are cancelled before shipping are subject to a 10% processing charge.
Ship only prepaid and insured packages to:
1 Hour Tees
5590 State route 31
Cicero, NY, 13039
Include your name, address, telephone number, and the reason for the return.
When will I be credited for my return?
We credit your account as soon as we process your return and receive the merchandise. Check with your bank or credit card institution to see when they will credit your account. Allow at least 7-12 business days for the return to be posted in your bank.